An exclusive luxury hotel in Cape Town is seeking a professional and service-focused Spa Supervisor to support the daily operation of its world-class spa and wellness facilities. This role is ideal for a warm, polished and guest-obsessed individual who thrives in a refined, holistic wellness environment.
What You’ll Do
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Support the Spa & Wellness Manager in overseeing all spa facilities, treatment rooms and relaxation areas
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Deliver warm, anticipative and personalised service aligned with luxury spa standards
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Supervise spa therapists and wellness colleagues, ensuring consistent service excellence
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Assist with recruitment, scheduling, performance reviews and on-the-job training
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Maintain strong knowledge of treatments, spa products, wellness offerings and fitness facilities
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Ensure smooth daily operations including bookings, guest flow and treatment coordination
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Monitor inventory levels, stock usage and operational administration
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Ensure strict adherence to spa brand standards, health and safety regulations and hygiene protocols
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Handle guest queries, provide accurate information and support an environment of tranquillity and wellness
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Uphold professional grooming, service etiquette and guest confidentiality at all times
What You’ll Need
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Minimum 2 years leadership experience in the spa or wellness industry
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Strong guest relations skills with a warm, polished and professional presence
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Excellent communication skills with the ability to guide, train and support a team
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Knowledge of spa treatments, products and wellness concepts
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Ability to work flexible hours and operate with minimal supervision
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Formal spa, beauty or wellness qualification advantageous
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Experience in luxury hospitality preferred
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High level of personal presentation and service commitment
If you have a passion for wellness, luxury service and guest care, we’d love to hear from you.