A luxury 5 star estate in Stellenbosch is seeking an experienced and detail-driven Reservations Consultant to join their high-performing team. This role is ideal for someone who thrives in a guest-focused, fast-paced environment and enjoys managing complex bookings with precision and professionalism. A competitive package is offered, along with excellent benefits.
What You’ll Do
• Handle reservation enquiries by phone and email with accuracy and warmth
• Manage group reservations, provisionals and ensure all booking details are correct
• Process rates, deposits, confirmations and guest requests with exceptional attention to detail
• Maintain organised records, guest history and booking accuracy within the PMS
• Check arrivals daily and ensure all bookings are confirmed, especially during peak occupancy
• Maximise revenue through upselling and correct application of policies
• Communicate booking updates to Operations, Sales and Front Office
• Identify potential sales leads and assist with facility pre-bookings
• Build positive relationships with guests, agents and internal teams
What You’ll Need
• Matric plus a hospitality or tourism qualification preferred
• 2–3 years reservations experience, ideally within a luxury or 5 star environment
• Strong knowledge of PMS systems and OTAs
• Excellent written and verbal communication
• High accuracy, organisational strength and a guest-centred approach
• Ability to manage pressure, high volumes and rotational schedules including weekends and public holidays