Location: Cape Town, South Africa
Department: Food & Beverage
Employment type: Permanent, full-time
Career Growth Hospitality Recruitment is seeking an experienced Outlets Manager on behalf of a luxury hotel in Cape Town.
This opportunity suits a hands-on hospitality professional who enjoys leading teams, delivering exceptional guest experiences and managing the commercial performance of busy food and beverage outlets.
Reporting to the Senior Assistant Food & Beverage Manager, you will oversee daily restaurant and bar operations, supported by floor management and supervisory teams.
Key responsibilities
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Lead daily outlet operations, maintaining consistently high standards of service, presentation, cleanliness and ambience.
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Drive guest satisfaction, respond proactively to feedback and take ownership of resolving complaints.
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Manage departmental budgets, monitor costs and productivity, and support financial targets.
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Coach, motivate and develop colleagues, building a culture of teamwork, accountability and continuous improvement.
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Set performance expectations, conduct reviews and identify training needs.
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Assist with recruitment, staffing, rostering and maintaining appropriate staffing levels.
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Work closely with the culinary and stewarding teams to ensure smooth service delivery.
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Contribute to menu development, promotions and initiatives that increase food and beverage revenue.
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Maintain effective food and beverage controls and ensure compliance with applicable legislation, health and safety requirements, and company standards.
Requirements
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Matric / Grade 12 or equivalent.
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At least three years’ experience in food and beverage management, culinary operations or a related professional area.
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Excellent guest service skills, professional presentation and strong interpersonal skills.
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Confident leadership with the ability to coach teams and manage performance.
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Strong commercial awareness, analytical ability and an understanding of budgets and cost control.
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Excellent written and spoken English; an additional language would be advantageous.
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Computer literacy and strong organisational and problem-solving skills.
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The ability to prioritise multiple demands and remain composed in a busy environment.
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Flexibility to work the hours required by hotel operations.
To apply
Send your CV to michael@careergrowth.co.za, using “Outlets Manager – Cape Town” as the subject line.