A prestigious 5-star luxury wine estate in the Cape Winelands is looking for an experienced and detail-oriented Housekeeping Supervisor to join their hospitality team. The ideal candidate will have a strong background in housekeeping within luxury environments and a passion for maintaining the highest standards of cleanliness, comfort, and guest satisfaction.
Responsibilities:
-
Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet 5-star standards.
-
Lead, train, and motivate housekeeping staff, maintaining high levels of productivity and morale.
-
Conduct regular inspections of guest rooms, back-of-house, and public spaces.
-
Assist in managing laundry operations and linen inventory.
-
Monitor and manage stock levels of cleaning supplies and amenities.
-
Liaise with other departments to ensure seamless guest service.
-
Handle guest requests and complaints promptly and professionally.
-
Ensure adherence to health and safety regulations and hygiene standards.
-
Maintain detailed records and reports related to room status, maintenance needs, and team performance.
Requirements:
-
3+ years’ experience in a housekeeping role, with at least 1 year in a supervisory position.
-
Live in the Cape Winelands or nearby surrounding areas.
-
Previous experience in a 5-star hotel, lodge, or luxury estate environment.
-
Strong leadership and communication skills.
-
High attention to detail and a commitment to excellence.
-
Able to multitask and work under pressure in a fast-paced environment.
-
Proficient in housekeeping systems and general administrative duties.
-
Flexible to work shifts, weekends, and public holidays.