A high-end luxury wine estate in the Cape Winelands is seeking an experienced Housekeeping Supervisor to oversee and maintain the highest standards of cleanliness, guest service, and operational efficiency. The ideal candidate will have a strong background in luxury hospitality, exceptional attention to detail, and leadership skills to manage and motivate the housekeeping team.
Responsibilities:
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Supervision & Team Leadership: Oversee housekeeping staff, ensuring duties are performed to the highest luxury standards.
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Room & Estate Inspections: Conduct regular room, public area, and facility inspections to maintain excellence in cleanliness and presentation.
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Guest Service & Experience: Ensure all guest rooms, villas, and common areas are impeccably maintained to deliver a world-class guest experience.
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Stock & Inventory Management: Monitor housekeeping supplies, linens, and equipment, ensuring proper stock levels and cost control.
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Training & Development: Train and mentor staff on cleaning techniques, hygiene protocols, and service excellence.
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Coordination with Other Departments: Work closely with Front Office, Maintenance, and Food & Beverage teams to ensure smooth daily operations.
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Compliance & Health Standards: Ensure adherence to health, safety, and hygiene regulations, maintaining a pristine and welcoming environment.
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Issue Resolution: Address guest concerns and housekeeping-related issues efficiently and professionally.
Requirements:
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3+ years’ experience in a similar role within a luxury hotel, lodge, or wine estate.
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Strong leadership, organizational, and problem-solving skills.
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Exceptional attention to detail and commitment to high-end hospitality standards.
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Knowledge of housekeeping systems, inventory control, and cleaning techniques.
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Ability to work flexible hours, including weekends and holidays.