We are looking for a detail-oriented, hands-on Housekeeping Manager to join the team at a Luxury Hotel in Cape Town.
The ideal candidate will oversee the day-to-day operations of the housekeeping department. This key leadership role ensures the highest standards of cleanliness, guest comfort, and service excellence are consistently maintained throughout the hotel.
Responsibilities:
- Lead and supervise the housekeeping team to ensure all guest rooms, public areas, and back-of-house spaces are impeccably cleaned and maintained.
- Manage staff scheduling, daily assignments, performance, and training to ensure efficient operations and adherence to hotel standards.
- Conduct regular inspections of rooms and public areas, addressing any shortfalls in quality or cleanliness.
- Monitor inventory levels of linen, cleaning supplies, and equipment, placing orders and managing stock efficiently.
- Ensure all health, safety, and hygiene protocols are strictly followed in line with local regulations and brand standards.
- Liaise with the Front Office and Maintenance departments to ensure seamless communication and prompt response to guest needs or maintenance issues.
- Handle guest requests and complaints professionally, ensuring swift resolution and satisfaction.
- Maintain accurate records of housekeeping activities, staff performance, and departmental reports.
- Drive staff motivation, teamwork, and a culture of accountability and service excellence.
Requirements:
- Proven experience as a Housekeeping Supervisor or Manager, ideally in a 4-star or 5-star hotel environment.
- Strong leadership and team management skills with the ability to train, motivate, and develop staff.
- Excellent attention to detail and a commitment to maintaining high cleanliness standards.
- Good understanding of cleaning techniques, equipment, and safety procedures.
- Solid organizational and time-management skills.
- Proficient in Microsoft Office and hotel property management systems (e.g., Opera or similar).
- Ability to work flexible hours, including weekends and holidays, as required.
- Professional demeanour and excellent communication skills.