A prestigious luxury wine estate in Stellenbosch is looking for a warm, polished and highly organised Hostess & Reservations Coordinator to join its hospitality team.
This guest-facing role combines professional hosting with the accurate coordination of restaurant reservations. The successful candidate will be one of the first points of contact for guests and will help create a welcoming, seamless experience from the initial booking through to their arrival and departure.
Key Responsibilities
- Welcome and seat guests warmly and professionally
- Manage restaurant reservations received by telephone, email and online platforms
- Respond promptly and accurately to booking enquiries
- Confirm reservations and capture guest information correctly
- Coordinate table allocations and support the smooth flow of service
- Maintain accurate reservation records, waiting lists and guest preferences
- Communicate special requests, dietary requirements and celebrations to the relevant teams
- Assist with VIP guests, special occasions and group bookings
- Provide guests with information about the restaurant and other estate experiences
- Work closely with restaurant management and service teams regarding bookings and expected guest numbers
- Monitor arrivals, delays, cancellations and no-shows
- Answer telephone calls and written enquiries in a polished and professional manner
- Handle guest concerns calmly and assist in finding suitable solutions
- Maintain a neat, professional and welcoming reception area
- Support the restaurant team during busy services when required
- Uphold the high service and presentation standards of a luxury hospitality property
Requirements
- Previous experience as a Hostess, Reservations Coordinator, Receptionist or Guest Relations Officer
- Experience in a luxury restaurant, hotel, lodge or wine-estate environment would be advantageous
- A relevant hospitality qualification would be beneficial
- Excellent spoken and written English
- Afrikaans or an additional language would be advantageous
- Strong telephone manner and professional communication skills
- Good computer literacy and experience using reservation systems
- Strong administration and attention to detail
- Able to manage multiple bookings and enquiries in a busy environment
- Willing to work shifts, weekends and public holidays
- Reliable transport to and from Stellenbosch
Personal Attributes
- Warm, friendly and naturally welcoming
- Polished and professionally presented
- Calm and confident when working under pressure
- Highly organised and attentive to detail
- Guest-focused and service-minded
- Positive, approachable and helpful
- A strong team player with excellent communication skills
This is an excellent opportunity for a hospitality professional who enjoys working with people and would like to develop their career within a highly regarded luxury environment in the Cape Winelands.
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