A well-established charitable organisation is looking for a friendly, responsible and well-presented Guest Relations Coordinator to assist with the daily running of its guest house facilities.
This is a hands-on junior position combining guest relations, reservations, reception, administration and general guest house duties. The successful candidate should enjoy working with people and take pride in creating a welcoming, comfortable and well-maintained environment for every guest.
Key Responsibilities
- Welcome guests and coordinate check-ins and check-outs.
- Manage reservations, daily bookings and room allocations.
- Answer telephone calls and respond professionally to guest enquiries.
- Ensure rooms are prepared before guests arrive.
- Process guest payments and maintain accurate records.
- Provide guests with information about the property, local attractions, restaurants and transport.
- Assist with luggage storage and other guest requests.
- Respond promptly to concerns and resolve guest complaints professionally.
- Provide additional assistance to elderly guests, children, guests with disabilities and VIP visitors.
- Monitor guest feedback and recommend ways to improve the overall experience.
- Prepare regular reports relating to the guest house.
- Assist with special offers and activities linked to events taking place in Cape Town.
- Monitor supplies and ensure required items are stored correctly.
- Report maintenance problems, damages and incidents.
- Follow the property’s security procedures.
- Help maintain clean, neat and welcoming guest areas.
- Assist with room preparation, linen, laundry and the cleaning of shared areas when required.
- Help oversee the general appearance of the garden and surrounding areas.
Requirements
- Previous experience in guest relations, reception, reservations, administration or a similar customer-facing role.
- A good understanding of guest house or hospitality operations would be advantageous.
- Strong spoken and written English; an additional language would be beneficial.
- Professional telephone manner and excellent communication skills.
- Friendly, approachable and service-focused.
- Good administration, organisation and multitasking abilities.
- Able to handle guest concerns calmly and professionally.
- Responsible, trustworthy and attentive to detail.
- Comfortable working in a practical, hands-on environment.
- Willing and able to work flexible hours when required.
- Neat and professional presentation.
- An interest in working for a charitable organisation and supporting its values.
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