Career Growth Hospitality Recruitment are looking for a highly organised, detail-oriented and service-driven Guest Liaison to join a prestigious luxury lodge & spa based in Stellenbosch.
This role is ideal for someone who thrives behind the scenes, enjoys planning exceptional guest experiences, and has a strong background in reservations and concierge services.
Key Responsibilities:
- Manage all incoming emails and reservation enquiries with accuracy and within a 2-hour response time
- Pre-plan and compile personalised itineraries prior to guest arrival
- Assist guests with restaurant bookings, tours, transfers, and bespoke experiences
- Maintain thorough knowledge of all room rates, special offers, and contracted rates
- Ensure all bookings are checked daily for accuracy prior to arrival
- Utilise guest history to personalise and enhance each stay
- Handle Special Attention Guests requests with care and attention to detail
- Prepare and manage daily arrivals, ensuring all departments are informed by 10h00
- Maintain and update booking notes on a rolling two-week cycle
- Assist with lodge reservations duties as required
Minimum Requirements:
- Qualification in Hospitality, Travel or Tourism (preferred)
- 2–3 years’ experience in concierge, reservations, or guest services
- Experience working with PMS systems
- Strong computer skills (MS Outlook, Word, Excel)
- Excellent written and verbal communication skills in English
- Additional language skills advantageous
- Strong organisational skills and attention to detail
- Ability to work with high-end, international clientele
- Professional, calm, and service-focused approach
What We’re Looking For:
A proactive and polished individual who takes pride in creating seamless guest journeys from pre-arrival through to departure. Someone who understands luxury hospitality and enjoys going the extra mile to deliver personalised service.
To apply, please apply online: