Step into a role where exceptional service, refined communication and thoughtful, personalised moments define every guest interaction. This is an opportunity for a polished hospitality professional who thrives on creating seamless, meaningful experiences from pre-arrival to departure.
What You’ll Do
-
Deliver warm, intuitive guest service throughout the entire stay.
-
Manage reservations, correspondence and guest profiles with accuracy and attention to detail.
-
Liaise across departments to ensure personalised touches and smooth communication.
-
Handle dining, activity, tour and transport bookings with efficiency and precision.
-
Curate bespoke itineraries and provide informed recommendations on local dining, culture, art and events.
-
Build strong relationships with suppliers and partners to secure premium guest access.
-
Support front-of-house and concierge functions to uphold world-class service standards.
What You’ll Need
-
Previous experience in a 5-star concierge or guest liaison role.
-
Strong administrative ability with excellent organisation and follow-through.
-
In-depth knowledge of Cape Town’s restaurants, activities, cultural highlights and seasonal offerings.
-
Warm, articulate communication with confidence engaging discerning international guests.
-
High attention to detail and the ability to multitask under pressure.
-
Professional presentation, polished conduct and a passion for personalised hospitality.
-
Strong computer literacy (Opera, POS and MS Office).
-
Flexibility to work shifts.
If you’re driven by exceptional service and love creating unforgettable guest moments, we’d love to meet you.