If you’re all about accuracy, structure, and keeping group bookings running smoothly behind the scenes, this role is for you.
We’re looking for a detail-driven Groups Reservations Agent to manage group accommodation bookings from enquiry to arrival. This role is ideal for someone who enjoys working with rooming lists, deadlines, and multiple stakeholders in a fast-paced reservations environment.
What You’ll Do
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Manage group accommodation enquiries, bookings, and confirmations
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Prepare and maintain accurate quotes, contracts, and rooming lists
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Load, update, and manage group bookings on the reservations system with precision
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Handle amendments, cancellations, and special requests efficiently
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Liaise closely with sales, front office, and operational teams to ensure smooth arrivals
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Ensure cut-off dates, billing instructions, and booking deadlines are strictly followed
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Deliver professional and consistent service via email and telephone communication
What You’ll Need
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Minimum 3 years’ experience in hotel reservations within a 4 or 5-star environment
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Proven experience handling group bookings
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Strong system skills and confidence working with reservations platforms and MS Office
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Excellent organisational skills with strong attention to detail
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Clear written and verbal communication with professional email and telephone etiquette
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Ability to multitask and perform under pressure in a fast-paced environment
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Flexibility to work weekends and public holidays as operationally required
If you enjoy working with structure, deadlines, and delivering a seamless guest journey through well-managed group bookings, we’d love to hear from you.