We’re recruiting a Front Office Supervisor to support daily front office operations, confidently run shifts and deliver a warm, efficient and guest-focused experience. This role suits a strong receptionist who enjoys leading from the front and keeping operations running smoothly.
What You’ll Do
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Run front office shifts and support day-to-day operations
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Supervise reception activities to ensure smooth check-ins and check-outs
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Maintain high guest service standards at all times
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Handle guest queries and resolve issues professionally
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Support, guide and motivate the front office team on shift
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Ensure procedures and standards are consistently followed
What You’ll Need
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Minimum 3 years’ experience as a Hotel Receptionist at a reputable property
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Hospitality qualification advantageous but not essential
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Strong presentation and communication skills
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Guest-focused mindset with the ability to lead a shift independently
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Computer literate and comfortable using front office systems
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Willingness to work shifts