We are seeking friendly, professional, and guest-focused Front Office Receptionists to join the team at a well-established luxury property in Cape Town.
This is a fantastic opportunity for hospitality professionals who are passionate about delivering exceptional guest experiences and thrive in a high-energy, service-driven environment. If you are organised, detail-oriented, and love being the welcoming face of a busy front desk, we would love to hear from you.
Responsibilities:
Warmly welcome guests and assist with check-ins, check-outs, and all front desk procedures.
Efficiently manage reservations, cancellations, room assignments, and billing processes using Opera PMS.
Provide accurate information about the property’s services, facilities, and nearby attractions.
Handle guest queries, special requests, and complaints with professionalism and care.
Answer incoming calls and emails with courtesy and clarity, following appropriate etiquette.
Process guest payments, issue invoices, and maintain accurate financial records.
Coordinate with other departments to fulfil guest requests and ensure seamless service.
Complete end-of-shift procedures and daily administrative tasks.
Ensure the front desk area remains clean, organized, and presentable at all times.
Maintain compliance with company policies and health and safety protocols.
Requirements:
1–2 years’ experience as a hotel receptionist in a 4- or 5-star environment.
Formal qualification in hospitality or front office operations is advantageous.
Proficient in Opera PMS and Microsoft Office.
Impeccable grooming, communication, and customer service skills.
Calm, confident, and courteous approach to problem-solving and guest interactions.
Excellent multitasking, planning, and time management abilities.
Fluent in English, both written and verbal.
Flexibility to work shifts, including weekends, public holidays, and evenings.
A collaborative spirit and positive attitude in a team-driven environment.