Career Growth Hospitality Recruitment are seeking a friendly and professional Front Office Receptionist for a vibrant hospitality property located in Cape Town’s city centre.
This role is ideal for someone who enjoys guest interaction and thrives in a dynamic hospitality environment where first impressions and exceptional service are key.
Key Responsibilities
The Front Office Receptionist will be responsible for delivering a warm and professional guest experience, including:
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Welcoming guests and managing check-in and check-out procedures.
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Handling guest enquiries, requests, and reservations.
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Providing guests with information about the hotel and local attractions.
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Managing telephone calls, emails, and front desk communication.
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Ensuring accurate guest billing and payment processing.
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Coordinating with housekeeping regarding room availability and readiness.
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Assisting with guest requests and concierge-style services.
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Maintaining a professional and organised front desk environment.
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Ensuring guest satisfaction and resolving concerns promptly.
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Supporting the front office team with daily operational tasks.
Requirements
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Previous experience in a hotel reception or front office role.
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Excellent communication and guest service skills.
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Professional appearance and friendly manner.
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Ability to work in a fast-paced hospitality environment.
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Experience with hotel property management systems will be advantageous.
What’s on Offer
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Opportunity to join a vibrant city hotel environment.
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Work within a professional front office team.
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Exposure to international and local guests.
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Competitive salary based on experience.
To apply, please apply online.
Career Growth Hospitality Recruitment
www.careergrowth.co.za