A renowned wine estate in the picturesque Winelands is looking for a dedicated Duty Manager to join their team. If you thrive in a fast-paced, solutions-driven environment and are passionate about delivering exceptional service, this position is for you.
Requirements:
- Minimum 3 years of experience as a Duty Manager or similar role
- Previous 5-star hotel experience is advantageous.
- Grade 12/Matric Certificate
- Tertiary qualification in Hospitality or Hotel Management.
- Proficiency in Protel and MS Office (Outlook, Word, Excel)
- Strong attention to detail and commitment to sustainable quality.
- Effective problem-solving and innovation skills.
- Ability to lead and build high-performance teams.
- Adaptability and resilience in managing uncertainty.
- Excellent teamwork and cross-departmental collaboration.
- Valid driver’s license.
- Ability to work shifts, including night shifts.
- Personal and professional integrity of the highest standard.
- Certification in First Aid/Fire Fighting/Health and Safety is advantageous.
- Preference will be given to candidates from Franschhoek and neighbouring areas.
Responsibilities
- Facilitate seamless guest experiences by planning and engaging with guests throughout their stay.
- Address and escalate guest challenges or complaints as needed.
- Monitor guest feedback (check-out and digital platforms) and drive improvements.
- Ensure all guest-facing teams adhere to the company dress code and maintain professionalism.
- Enforce disciplinary standards and uphold company policies.
- Collaborate closely with Finance and Reservations teams.
- Drive training sessions based on guest feedback and operational needs.
- Communicate occupancy changes to relevant departments.
- Oversee Front Office procedures, including Pre/In/Post guest check processes.
- Manage guest profiles and preferences through central reservations.
- Reconcile Front Office External Supplier Accounts monthly.
- Oversee O-status accounts, Management Accounts, and Front Office budgets.
- Minimise waste and manage departmental resources efficiently.
- Ensure compliance with Health and Safety standards.
- Supervise Front Office floats, including reception and foreign exchange.