We are looking for a well-presented Assistant Wine Studio Manager for a Luxury 5-star Wine Estate in the Cape Winelands (Franschhoek).
The Assistant Manager plays a crucial role in supporting the daily operations of the Wine Studio. The ideal candidate is a strong leader with excellent organizational and interpersonal skills, capable of managing both the floor and administrative duties.
Responsibilities:
- Serve as the Manager on Duty when the Wine Studio Manager is unavailable, overseeing all aspects of the Wine Studio's operations.
- Handle guest complaints and challenges promptly, escalating them when necessary to ensure guest satisfaction.
- Provide assistance, constructive feedback and training to hosts and other staff members as needed.
- Ensure all staff report for duty punctually, well-groomed, and in the correct uniform.
- Keep the Wine Studio and its contents clean and in good repair and report maintenance issues timeously.
- Perform daily stock checks, order stock as needed, and update inventory on the Commerce 7 system.
- Ensure the effective management and reconciliation of float.
- Be proficient in the POS / Booking / Shipping system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, and adjustments.
- Ensure that daily cash-up is done accurately and to investigate or escalate to Management any discrepancies.
- Assist with the coordination of/and courier collections, ensuring that all orders are packed and ready for dispatch.
- Order wines, gas for the fireplace, promotional items, cleaning supplies, collaterals, argon, and other necessary items.
- Compliance: Adhere to all health, safety, and hygiene standards, ensuring a safe environment for guests and staff
Requirements:
- Matric Certificate
- WSET Level 2 qualification would be an advantage
- Previous experience in a supervisory or managerial role within a winery, restaurant, or similar environment is required.
- Preference will be given to candidates from Franschhoek and neighbouring areas
- High level of attention to detail
- Ability to remain calm and composed under pressure
- Ability to perform physical tasks such as lifting and moving items
- Commitment to an outstanding guest experience
- Proficiency in Inventory Management and point-of-sale systems (Comm7 is a plus)
- Strong leadership and team management skills