Career Growth Hospitality Recruitment are looking for an Assistant Reservations Manager
We are seeking an experienced and detail-oriented Assistant Reservations Manager to join a leading hospitality operation. This role is ideal for a hospitality professional who is passionate about guest service, reservations operations, revenue optimisation, and supporting a high-performing reservations team.
Key Responsibilities:
- Assist in the day-to-day management of the Reservations Department
- Support the Reservations Manager in achieving occupancy and revenue targets
- Monitor reservations activity to ensure accuracy, efficiency, and service excellence
- Assist with room inventory management and rate loading across distribution channels
- Ensure all reservations are processed accurately and in line with company standards
- Support booking conversion strategies and reservation performance initiatives
- Handle guest and travel agent enquiries professionally and efficiently
- Assist with forecasting, reporting, and reservations analysis
- Work closely with Revenue, Sales, Front Office, and Operations teams to ensure seamless communication
- Train, coach, and support Reservations Agents to maintain high service standards
- Ensure luxury hospitality standards are maintained throughout the reservations process
- Identify opportunities to improve systems, procedures, and guest satisfaction
Requirements:
- Previous reservations supervisory or management experience within the hospitality industry
- Strong understanding of hotel reservations systems and distribution channels
- Excellent organisational and administrative skills
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment and manage multiple priorities
- Excellent communication and guest service skills
- Good analytical and problem-solving abilities
- Strong leadership and team support skills
- Proficiency in Microsoft Office and hotel management systems
If you are passionate about hospitality, guest service, and reservations operations, we would love to hear from you.
Apply online.