An excellent opportunity for a proactive hospitality leader to play a key role in the smooth running of a premium hotel operation. This position is ideal for a hands-on professional who enjoys being involved in day-to-day operations, supports teams on the floor and takes pride in delivering consistently high service standards.
What You’ll Do
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Support the daily management of hotel operations to ensure a seamless guest experience
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Work closely with departmental heads to uphold service standards, policies and procedures
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Provide operational oversight across Front Office, Housekeeping and Food & Beverage
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Assist with staff scheduling, attendance management and leave planning
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Support performance management, coaching and disciplinary processes when required
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Monitor stock usage, equipment handling and operational efficiency
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Maintain accurate systems for recording and managing guest preferences
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Attend operational meetings and contribute to planning and decision-making
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Liaise with suppliers to ensure reliable service delivery and quality standards
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Assist with budget preparation and ongoing cost control
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Oversee night audit processes, including float checks and financial compliance
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Ensure SOPs are implemented, updated and consistently followed
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Identify opportunities to improve service quality, efficiency and guest satisfaction
What You’ll Need
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Proven experience in hotel operations or a management-level hospitality role
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Strong working knowledge of hotel departments and service delivery
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Confident leadership style with a calm, solutions-driven approach
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Excellent communication and interpersonal skills
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Good financial understanding and exposure to hotel controls
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Proficiency in MS Office, with hotel systems experience advantageous
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Organised, detail-focused and comfortable working in a fast-paced environment
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Valid driver’s licence
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High standards of professionalism and personal integrity
If you are passionate about operational excellence and enjoy supporting teams to deliver outstanding service, we’d love to hear from you.