Assistant General Manager – Luxury Hospitality Environment | Cape Town
Career Growth Hospitality Recruitment are looking for a dynamic and experienced Assistant General Manager to join a leading luxury hospitality property in Cape Town.
This is an excellent opportunity for a driven hospitality professional who is passionate about operations, guest experience, and team leadership, and is ready to support the General Manager in delivering exceptional standards across the property.
About the Role
As Assistant General Manager, you will be responsible for supporting the full operation of the hotel, ensuring efficiency across all departments while maintaining the highest levels of guest satisfaction and service delivery.
You will work closely with the General Manager and Heads of Department to drive performance, manage staff, and ensure all operational standards and procedures are consistently met.
Key Responsibilities
- Support the General Manager with daily hotel operations
- Lead and manage Heads of Department to ensure operational excellence
- Monitor guest feedback and oversee service recovery where required
- Handle guest relations and resolve complaints professionally
- Conduct regular property inspections to maintain standards
- Ensure compliance with company policies, SOPs, and brand standards
- Assist with staff recruitment, training, and performance management
- Oversee financial processes, reporting, and operational efficiencies
- Support business planning, budgeting, and strategic initiatives
- Build strong relationships with guests, clients, and stakeholders
- Assist with sales initiatives and client engagement where required
- Ensure health, safety, and operational standards are consistently maintained
Minimum Experience and Qualifications Required
- Post matric qualification (Diploma/Degree) essential
- 8 – 10 years’ experience within a luxury 4/5-star hotel environment
- Minimum 3 years at a senior management level
- Strong working knowledge of all key revenue-generating departments (Rooms Division & Food & Beverage)
- Proven ability to lead and manage a team of 50+ staff
- Proficient in Hotel Operating Systems (Opera, Micros, etc.)
- Highly proficient in reporting and able to interpret and present data effectively
- Excellent numeracy skills with strong financial acumen
- Excellent written and verbal communication skills
- High level of English proficiency (additional language advantageous)
- Must be motivated, enthusiastic, and energetic with a positive attitude
- Ability to work shifts, including weekends and public holidays
- Own transport
What We’re Looking For
We are looking for a confident and hands-on leader who is people-focused, detail-oriented, and operationally strong, with a passion for delivering exceptional guest experiences.
Someone who can lead from the front, support their team, and drive performance while maintaining a positive and professional environment will thrive in this role.
👉 Apply online